At CleanBoss, we respect and protect the privacy of our clients. This Privacy Policy outlines the principles of how we collect, use, and safeguard your personal data, in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.
1. Information Collection
We may collect the following information:
• Personal Data: Name, contact information (phone number, email address).
• Service Location: Address of the property where cleaning services will be provided.
• Payment Details: Payment information to process transactions through secure payment systems.
2. Legal Basis for Processing
We collect and process your personal data based on the following legal grounds:
• Consent: When you provide consent for specific uses of your data.
• Contractual Necessity: To fulfill the terms of our service agreement with you.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interest: For purposes such as improving our services and ensuring security, provided that your rights and interests are not overridden.
3. Use of Information
The information we collect is used to:
• Organize and fulfill cleaning service orders.
• Communicate with you to confirm bookings, clarify details, and update you on service status.
• Maintain and improve the quality of our services.
• Analyze feedback to enhance client experience.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymized.
5. Data Sharing with Third Parties
CleanBoss does not share personal data with third parties unless necessary for service delivery or as required by law. Where we do share data (e.g., with payment processors), we ensure that third parties adhere to GDPR standards and provide adequate protection.
6. Data Transfers Outside the EEA
If we transfer personal data outside the European Economic Area (EEA), we do so under legally approved mechanisms, such as Standard Contractual Clauses, to ensure an adequate level of data protection in line with GDPR requirements.
7. Data Protection
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. All payments are processed through certified and secure payment systems.
8. Cookies
Our website uses cookies to improve user experience, analyze traffic, and personalize content. You may control cookie settings through your browser preferences.
9. Your GDPR Rights
As a data subject, you have the following rights under GDPR:
• Access: The right to request access to your personal data.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure: The right to request deletion of your data (“right to be forgotten”).
• Restriction: The right to request a restriction on data processing.
• Data Portability: The right to obtain a copy of your data in a structured, machine-readable format.
• Objection: The right to object to data processing based on legitimate interest.
To exercise any of these rights, please contact us using the details provided in the Contact Us section.
10. Complaint Process
If you believe your data protection rights have been infringed, you have the right to file a complaint with the Irish Data Protection Commission (DPC)
11. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on our website.
Contact Us
If you have questions about our Privacy Policy or wish to exercise your rights, please contact us:
• Email: info@cleanboss.ie
• Phone: 0838699327
Last Updated: November 1, 2024